Unraveling Mattress Fraud: Don’t Let the Deals Fool You

In the quest for a good night’s sleep, the allure of a bargain mattress is hard to resist. With tempting offers on platforms like Amazon, eBay, and even from unconventional sources like the back of a van, it’s easy to believe you’ve struck gold with a seemingly high-quality mattress at a fraction of the price. However, as International Fraud Awareness Week reminds us, if it seems too good to be true, it probably is. In this blog post, we’ll delve into common mattress fraud practices and arm you with the questions to ask before making that purchase.

  1. Know Your Seller

Before clicking “add to basket,” take a closer look at who you’re buying from. Online reviews can be a valuable resource for gauging both the product and the seller’s credibility. Be wary of sellers with only a mobile phone number or a Facebook page as their primary contact details. A legitimate business should have a landline, and it’s worth making a call to ensure the company is genuine. Avoid buying from the back of a van; not only might the product be subpar, but it could also pose safety risks, such as not meeting UK flammability regulations.

Choose to buy from reputable retailers or e-tailers that offer professional advice, genuine product guarantees, and reliable customer service. Look for the ‘made by an approved NBF Member’ logo, indicating that the manufacturer has undergone rigorous independent auditing to ensure compliance with regulatory requirements.

  1. Beware of Unrealistic Discounts

If a mattress with an alleged retail price of £899 is being offered for a mere £150, skepticism is in order. Fraudulent sellers often use fictitious Recommended Retail Prices (RRPs) to create an illusion of massive discounts. These deceptive practices can mislead consumers into thinking they’re getting an incredible deal. When encountering such situations, it’s advisable to walk away and report the incident to your local trading standards office.

  1. Scrutinize Mattress Specifications

Mattress specifications can be a maze of confusion, especially with terms like memory foam, latex foam, and pocket springs thrown around. When a mattress claims to have a certain number of pocket springs, ensure you understand whether that count is for the king-size version. Unscrupulous traders might also include misleading numbers in the mattress model name to trick buyers into thinking they’re getting a higher specification.

If a mattress includes memory foam or latex foam, investigate the quantity and distribution within the mattress. Some sellers, even household names, may use these materials sparingly, resulting in a thin layer or a small band across the middle. Take your time to understand the product details and, if needed, seek clarification from the seller.


As you embark on the journey of purchasing a new mattress, remember that quality often comes at a price. While the allure of a bargain is undeniable, the risks associated with mattress fraud can far outweigh the benefits. By asking the right questions and being vigilant, you can protect yourself from falling victim to deceptive practices. A good night’s sleep is priceless, and investing in a reputable mattress from a trustworthy source ensures that you get what you pay for – and, most importantly, the restful sleep you deserve.